FAQ/Contact

If you enter your password incorrectly a certain number of times, your account will be frozen for a certain period of time in order to ensure your security. Please try waiting for a little while and logging in again.

If you have forgotten your password, enter your email address and press the "Request bitFlyer to change your password" button from contact page.

Deposits are accommodated at any time during bank operating hours for deposits to Mitsui Sumitomo Bank bitFlyer accounts. Please be aware that confirmation will take time when a transfer is made from a name different than your registered name or when the account number of the recipient account differs. For customers using SBI Sumishin Net Bank, deposits are generally accommodated even on weekends. Please be aware that confirmation will take time if you have not yet confirmed your bank account information, if the recipient name differs from your registered name, or if the five-digit Customer Number has not been appended in front of the recipient name. Deposits are generally accommodated every day with Quick Deposit.

JPY withdrawal requested before 11:30 am bank business days will generally be reflected to your bank account on the same business day. If JPY withdrawal request made after that timing, you will receive on the next bank business day. Please note that there may be delays, depending on certain situations.