If you cannot find the answer to your question in the FAQ, please contact us via the Contact page. A bitFlyer customer support representative will respond to you via email.
1 Please note that this license does not cover the transmission of virtual currency. If you have a complaint or other concern about money services licensees, authorized delegates, and the money services provided by money services licensees and authorized delegates, you may contact the Alaska Department of Commerce, Community, and Economic Development, Division of Banking and Securities at (907) 269-8140 or toll-free at (888) 925-2521.
2 Please note that this license and the required surety bond do not cover the transmission of virtual currency. bitFlyer is licensed by the Tennessee Department of Financial Institutions as a money transmitter. The Tennessee Department of Financial Institutions does not regulate virtual currency.